VFX1 Limited Warranty

 

 

Limited Warranty

Interactive Imaging Systems, Inc. ("IIS") warrants its Merchandise ("Products"), under normal use to the original purchaser ("Customer"), against defects in materials and workmanship for a period of one (1) year from the original date of purchase.

This warranty does not cover damages resulting from alterations, disassembly, negligence, accidents, misuse, abuse, connection to an improper power source, improper operating environment, acts of god or repairs and services rendered by anyone other than a service representative authorized by Interactive Imaging Systems, Inc.

This warranty is provided for private use only and shall not apply to any commercial use of the product including, but not limited to, any location based entertainment applications.

This warranty is non transferable and applies only to products which were unopened and purchased as "new". Purchases of any IIS demonstration, refurbished or other than new units are not covered under this warranty.

Warranty Services

All warranty services must be performed by IIS or its authorized technicians. IIS shall not be responsible and will not honor any warranty claims resulting from any other services rendered to IIS systems At the sole discretion of IIS, the system or its components may be repaired, replaced, or substituted with factory refurbished goods. Customer's sole and exclusive remedy for claims under this warranty is through this warranty service.

To acquire warranty service, the customer must first obtain an RMA number and return the system to IIS or an authorized service center.

Additionally, all merchandise to be returned under this privilege must be processed according to the instructions as described in the IIS RMA POLICY. To obtain an RMA number contact the IIS Technical service Department at (716) 427-8604 or by fax at (716) 240-8003. Please have the product(s) model number(s) and serial number(s) ready when you call or include them on your fax.

Return Privilege

All returns must comply with the instructions in the IIS RMA POLICY. All manufacturer's warranty cards, where applicable, and manuals must be left blank and returned with the system.

Within thirty (30) days from the date of the original IIS invoice, merchandise may be returned to IIS, as described in the IIS RMA policy, and shall be subject to a minimum of twenty percent (20%) restocking and handling charge.

After thirty (30) days from the date of the original invoice, the merchandise may only be replaced or repaired by the original manufacturer. No return privilege, either credit or refund, shall be granted to such merchandise.

All expendable items, including but not limited to: software, cables, lenses, liners, earmuffs, eyecups, documentation, and shipping costs are not returnable or refundable.

Claims and Damages

ALL MERCHANDISE AND PACKAGES ARE INSPECTED BEFORE SHIPMENT. CLAIMS FOR DAMAGED GOODS OR INCOMPLETE SHIPMENTS MUST BE FILED WITH THE CARRIER IMMEDIATELY BY THE CUSTOMER. THE CARRIER IS RESPONSIBLE FOR INCOMPLETE SHIPMENTS OR DAMAGES INCURRED DURING SHIPMENT.

Disclaimer

ALL OTHER EXPRESS AND IMPLIED WARRANTIES FOR THE IIS VIRTUAL REALITY SYSTEM, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IF THIS SYSTEM IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL IIS BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE MERCHANDISE. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND INCLUDING ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHETHER FOR BREACH OF CONTRACT, TORT OR OTHERWISE ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH SYSTEM, EVEN IF IIS OR AN AUTHORIZED IIS REPRESENTATIVE OR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM OF ANY OTHER PARTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR SOME PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.